Privacy Policy
At IT Prime Wave, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, engage with our services, or interact with our team. We are committed to transparency and to protecting your personal and business data at every level.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
Name, email address, phone number
Company name, job title, and business contact details
Communication preferences and form submissions
b. Technical Information
IP address, browser type, device data
Site interaction metrics (e.g., pages visited, time spent)
Cookies and analytics data for performance and usability
c. Service-Related Data
For managed service clients, we may collect system logs, network activity, performance diagnostics, and usage metrics to ensure optimal service delivery.
2. How We Use Your Information
Your information is used to:
Deliver, support, and improve IT services and solutions
Respond to inquiries, consultations, and service requests
Send updates, service announcements, or marketing emails (with consent)
Customize your experience and improve website functionality
Fulfill legal, regulatory, or contractual obligations
3. Sharing and Disclosure
We do not sell or lease your personal data. We only share your information with:
Trusted third-party service providers (e.g., CRM, hosting, analytics) under strict confidentiality agreements
Legal authorities when required by law or regulation
Internal staff and technical support teams as needed to provide services
4. Data Protection and Security
We take data security seriously and implement technical and organizational measures to protect your information, including:
Encrypted communication and storage systems
Role-based access controls and authentication layers
Firewalls, threat monitoring, and regular security audits
Ongoing employee training on data protection and privacy
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your website experience, gather insights, and personalize content. You can manage cookie preferences through your browser settings.
6. Your Rights and Choices
You have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent for marketing or communications
Request a copy of your data (data portability)
To exercise these rights, email us at privacy@itprimewave.com
7. Data Retention
We retain personal and technical data only as long as necessary for business, legal, or compliance purposes. Once no longer required, data is securely deleted or anonymized.
8. Third-Party Websites
Our website may contain links to third-party platforms. IT Prime Wave is not responsible for the content or privacy practices of external websites. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or our practices. Any updates will be posted on this page with a revised “Effective Date.”
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:
IT Prime Wave – Privacy Office
Email: info@itprimewave.com
